I doubt you have heard the end of this.

I think you're right GP, with the amount involved eBay are probably not going to sit back and take no action on the decision, even though they appear to be in the wrong.

If we don’t hold these companies to account for their actions then they will keep doing it.

It’s really simple. Have proper case management, respond to enquiries and context of a case with an explanation of the decision made. I spent a huge amount of time providing information on the case and why I thought it was suspicious, no feedback no response. Utterly disgraceful.

I doubt that there were any human eyes on my case all the way through to its closure. 

This might be not a small amount of money to eBay, but this is a huge amount of money to me.

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@gutterpunkz05 wrote:

I doubt you have heard the end of this.

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Why - if there has been a bank charge back - seems settled. ??

Other avenues available, and OP agreed to terms.  Not going to elaborate for your benefit, but if I was the OP, I would not be spending the proceeds.  Could be a very expensive exercise ahead.

Well - thanks a trillion for not elaborating for my benefit.

Thought perhaps we could all learn.

Did the OP have the opportunity to supply return - and wait till received before the case was closed - and a refund given.

There seems to be no information why the lens were considered faulty - or proof thereof.

It seems the bank agreed.

To look from another perspective, sorry OP not having a go at you.

The buyer has received a faulty item, that is their claim, they are not obligated to  prove fault exists.

Seller refused/failed to issue return post label or otherwise resolve the matter with the buyer.  Again the buyer is not obligated to enter into any negotiation with the seller

As per terms  ebay has refunded the buyer, with funds from the seller, as authorized by the seller in terms.

Seller  has funds reversed  by bank.

Ebay is out of pocket, has legal recovery options for recovery of funds + costs.

Of course it is up to ebay how they wish to proceed.

Could it be - and we all know - just how good eBay is - dealing with seller problems - the information the bank received from the seller - totally covered their claim.

Information eBay not only overlooked - but was not in the usual ' script '.

It is a FACT - eBay have no idea of what is sent - nor do they have an idea of that which is received.

Good luck with this one eBay.