Re: Buyer was not charged postage

anttrova-50 · ‎10-04-2024

I'm really confused as to why this has happened but I just sold an item that was listed with an extra $15 postage cost however the buyer was not charged postage and was processed with free postage. Even when I go to sell similar, it says $15 postage cost. I have reached out to the buyer but am waiting for a response. Has this ever happened to anyone before? Any advice/help would be much appreciated.

twyngwyn · ‎10-04-2024

what is the item number?

anttrova-50 · ‎10-04-2024

375203246542

davewil1964 · ‎10-04-2024

Did you offer free pickup? Did the buyer select it?

imastawka · ‎10-04-2024

That item was listed with free postage

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anttrova-50 · ‎10-04-2024

I did offer free pickup but the buyer selected postage

anttrova-50 · ‎10-04-2024

I had a $15 postage charge listed on the item when I checked earlier today. The buyer just responded saying that they has eBay Plus that gets them free postage on the item, which is ridiculous, considering the the total after fees is lower than the postage cost I charged initially.

sugar249 · ‎10-04-2024

all your items for sale have free postage

anttrova-50 · ‎10-04-2024

Yes that's right, but not with this one. I had local pickup selected for this one as it was a bigger item plus the additional postage charge.

anttrova-50 · ‎10-04-2024

Thank you all for the responses. Did a bit more digging into eBay Plus and have another question. They offer free express postage but mine was listed was standard. Would I need to ship through Express post?