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@siddieswans wrote:

My concern is (and please tell me if I am wrong, because I would love to know otherwise) that for INAD dispute the seller has to send the buyer a return postage coupon, and you can't do that for an overseas sale.  (The one International  INAD  I had I just refunded in full without asking for the item back, because I couldn't see a way to do this. I had gone through all the steps of asking the buyer what I could do to make them feel happier - ie partial refund, but they demanded refund in full.)

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I have read that too, that a seller cannot issue a postage label to an overseas buyer. It is all so much more complicated, unfortunately, when the buyer is not in Australia.

As I am not a seller these days, one of the other boardies will need to outline exactly how it is done but I am assuming that a seller can ask or work out the postage cost to Australia and send that to the buyer, who would then need to post it back?

It would require the buyer & seller working together to some extent.

I guess the other way would be for the buyer to post it back, show receipts and for the seller to refund everything at the end, but that would require a lot of faith on the part of the buyer.

If I were the seller in this case, I would definitely be getting onto ebay & getting their advice on all the exact steps to take. I think if you get onto chat, there is a record sent to you of your correspondence, or there used to be.

It looks to me as if gesal has sold a watch that was close to $500 in value, which is too much to write off without a fight.