Payment not being shown as made

I have a buyer who states he has paid for an item but we haven't received notification and the listing is still active.

Can only see 1 sale, bull bar  on 24th August.

Was it the bull bar?

 

Have you signed up to Managed Payments?

 

How does the buyer claim they paid and when?

 

Have you asked eBay about the sale ?

It stands to reason - the item is still active - therefore not sold - let alone paid for.

Absolutely most likely a scammer buyer trying one on over a new seller

 

Then again, it IS ebay, where  stranger things have happened 

...maybe school holidays & a kid is 'pulling your chain'....ignore or put on your Blocked Buyer's List....