My account details are there in the system.  they recognise it as the pay-out account.   Not sure when i put those details in , possibly when i signed up many years ago.   I sold a few things on and off but were  paid by PayPal.  I think the problem i have is there no recognition of delivery on the system.  pack n send say they have delivery complete in their system but I don;t have the authority to mark it sent.   So it looks like I'm up the creek without a paddle.  Nothing i can do.