Hey team,

just wanting to check.

I sold a device that costs around $2,000 AUD on eBay, 2 months after the buyer actually received the item - they opened a dispute that I was sent no form of formal notification (such as email regarding). The only notification that I received formally was from them closing in the favour of the buyer.

I have now over the past 2.5 months been trying to deal with EBay support and the promise of escalation on the case. But then at the end of each week I will call their support line (have them call me) and they have no idea about the previous escalation - but I get empty promises of it being escalated.

Now here I am today, nearing 3 months after the case has closed, and continually being run around by the support team, and out $2,000 as well as the device.

What recourse do I have in this situation? Is there a team at eBay I can contact that will make sure the appeal/escalation is opened?

Im just at a loss here, I’ve had my account over 14 years and have never faced this, nor had the lack of support from the team.

Each time I am polite and nice to the staff as I understand what they could be going through from customers, but I’m at a complete loss both financially and of words…

Any help would be greatly appreciated