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12-01-2025 10:03 AM - edited 12-01-2025 10:07 AM
I wouldn't issue any refund.
I would explain that it was an ebay calculated cost, that it was in the listing and he bought it under those conditions. And I would add that threatening me with bad feedback if I did not make a refund that was never menioned in the ad amounted to feedback extortion, which was against ebay policy and they could be reported for that.
I agree with what lezned said
Threatening negative feedback unless you comply with their request is breaching the "Feedback policy". Any negative feedback they leave will be removed upon request.
I would suggest reporting the buyer immediately. Their behaviour is totally unacceptable.
Go ahead now, report them.
If they do go ahead and give a neg, get onto ebay help line chat and ask to have it repmoved under their policy of no extortion and offer to show them the exchange. Explain it is a neg because they bought and now demand a refund on the previously listed postage.
You'd have a good chance of having it removed but even if you didn't, it won't kill you to have 1 neg and you can always reply to it.