Blocked buyers

australianbackyardplantsandseeds
Community Member

on ‎28-03-2025 02:02 PM - last edited on ‎28-03-2025 04:35 PM by Moderator

blocked a buyer a few months back  when I determined that they were trying to steal from me claiming that they had never received the item when in fact they had. But last week they made another purchase from me using the same Ebay name. So I'm wondering how they can do this when I have blocked their username?
I actually took a screenshot when I went to block them again, and realised I already blocked them.
They stole $33 from me. 

 

I did try to get a call back from ebay in the help section (because their chat people are useless), and after having taken note of their hours, today suddenly they weren't working at 11am friday;

 

IMG_6496.png

 

0 Helpful

twyngwyn
Community Member

on ‎28-03-2025 03:25 PM

Keep at them and ask to speak to a human…….

View solution in original post

gutterpunkz05
Community Member

on ‎28-03-2025 03:33 PM

Cancel the sale with reason, something wrong with buyers address, (it is on your blocked buyer list)

This is how I have previously been advised to proceed in such and similar cases.

twyngwyn
Community Member

on ‎28-03-2025 04:51 PM

different ISP.....work & home?????

mytreechange
Community Member
In response to twyngwyn

on ‎28-03-2025 06:13 PM

Surely the ISP shouldn't matter, it's the username that's been blocked. 

 

If a blocked buyer can just go to a different location to circumvent a block, then we'll all have trouble with a problem buyer at one time or another.

earl_dean
Community Member

on ‎29-03-2025 09:12 AM

Sometimes they change their user name ever so slightly, I had this with a guy that bought hundreds of dollars of stuff then said he never got it, over 6 shipments, but then said he did once he got a refund. I did what the previous person said - send a refund and say problem with buyer address and block the user name again. Good luck!

tasmanianbeauties
Community Member

on ‎08-04-2025 11:48 AM

Cancel it and ignore them. Anytime you see "I bought something and it was cancelled with no explanation" as a review, you know it is a problem buyer. You can read the reviews they send just as easily as they can read yours. 

springyzone
Community Member

on ‎09-04-2025 07:11 AM

That really should not happen, that a blocked buyer can bid. I'd be checking that user name as it could be they did something ever so subtle, such as add a full stop somewhere or whatever, to make it 'different'.

Go over it with a  fine tooth comb.

If they did make a small change, that could mean they are trying to get around the block and that is against ebay policy.

 

But I'd definitely try what others suggested, cancel with the reason problem with buyer's address. That gets you out of the sale without any penalties. Then block that user name too.