yeah, i agree it is a strange email - however, i do know australia post are releasing the 250g parcel labels (for using own packaging) along with the extra small satchels to be purchased directly from them once 1st of july hits. it's in their updated price guide.

i think it's probably more a case of the chat agent not actually knowing that they're not available via australia post yet - which is also why i'm not going to both trying to get any refund from them as i sent them as 500g parcels. i don't doubt though that the promotion is in fact over. if it isn't i'd be extremely surprised. i hope everyone who is also not receiving the promotional price contacts them and makes a bit of a noise. maybe wishful thinking on my part.