*casey*
Community Member

There would have been a very good reason for closing the buyer's account.

 

Possibly a  scammer  ?

 

If the order's been cancelled, the buyer would be refunded.

 

BUT, was the item expensive, like your current listing  ?

 

Did the buyer really pay  or 'pretend' to pay ?

 

Was the payment  showing in your seller hub ?

 

Possible stolen credit card  payment ?

 

And as an aside, you haven't sold for a long time so eBay will see you as a new seller

 

Are you registered to sell and signed up for managed payments ?

 

https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792&srsltid=AfmBOopSNXkJ5fA...