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@michellebartley wrote:

I had a parcel go missing just recently, sent by Sendle.

Sendle are looking into it at present, ordered item from Amazon, courier was Road Runner, 2nd time this has happened.

 

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Sendle sub contract out.

I am not sure how amazon works if something is not delivered but I would assume sellers there also have to provide evidence of delivery. I know faulty items are covered as they are on ebay.

If your item doesn't turn up soon, I'd be inclined to open a claim via Amazon.

If you are still working with sendle to sort it, you'll need to be firm.

Don't let them fob you off with something like 'Oh, we can see that this is in the system at the moment and delivery is scheduled for eg 2-4 Oct.'

Then you contact them on 4th and they say oh sorry for the delay but it is still in the system and now due for delivery 6-8th Oct.

I had a parcel like that and by about the 3rd or 4th 'update', I hit the roof and said no, it is not in the system for delivery, you tell me that each time. It may be in your records but it is stuck somewhere and I expect you to find out where. At the moment, all that is happening is your system is automatically updating the delivery dates to take account of the fact it has not been delivered. Please contact the courier company to look into it further.

After my rant, they in fact did look into it and tracked it down and after that it arrived within a couple of days. You have to stop them reciting the auto script and get them to see there is actually a problem and do something about it. That will involve them contacting the courier company they hired.

Good luck.