I raised a second appeal yesterday on the grounds that I was never given a chance to respond to the claim before it was decided and provide my own evidence. I just called up now to get an update I still hadn't heard anything, she told me the offline team had closed my second and final appeal without even contacting me saying it was already decided and they would not be changing their mind. I told her eBay had broken their own policy regarding mail redirection but she didn't care said nothing can be done and hung up on me! Small claims will be my next step I guess