Thank you for the support, friends. In last appeal, I have been told that I need to keep an eye on my email to send them proofs; however, I get the same answer: NO, without any chance.

They don't wish to examine the evidence. If they did, they would know I would win.

Thank you so much friend 

Casey ,Above message from FB team 

I know this doesn't  change eBay's decision but  I'm just throwing out some thoughts...

Did you ever manage to contact Royal Mail  ?

Looking at the tracking and when it  'arrived'  at the Overseas International Processing Centre at Heathrow......

I've read stories of people complaining  their  parcel's  been stuck there for   anything between 7-10 days.

They say so themselves that processing time can double in busy periods like Christmas.

IMO, it would almost be impossble for your parcel to have 'left' the centre at any time of the year so quickly,

let alone Christmas week.

I attempted various methods, including asking the customer to file the complaint—though she likely won't—since Royal Mail does not provide an email option online, and I can't do it myself as I am not the sender. Remember ,that the buyer had already failed twice prior to this tracking.Thank you once more; I will attempt to reach out to Royal Mail tomorrow. I truly value your assistance.

This may be of help.

Go to link and select    I would like to make a complaint

Next, expand     Still need to contact

Scroll down to    email us  and click  send message now,  complete form and send.

Contact Royal Mail