Incorrect payment

harveymotorcycles
Community Member

on ‎25-02-2026 06:25 AM

Item listed for 29.95 only received 25.45 before fees and post. No discount. 

can’t contact EBay nothing else I can do.

0 Helpful

sandypebbles
Community Member

on ‎25-02-2026 08:32 AM

Why can't you contact eBay?

 

The option is there for everyone, at the top of every page

 

Type speak to an agent in the chatbot, during business hours

harveymotorcycles
Community Member
In response to sandypebbles

on ‎25-02-2026 10:39 AM

Only AI channels that lead to nowhere is there another way to communicate with them?

0 Helpful

*casey*
Community Member

on ‎25-02-2026 01:50 PM

This often happens when sellers don't realise, or forget, they have 'automatic offers' enabled.

 

They're sent to members who have your item/s on their watch list and very often to  members who have only 'looked' at your items.

 

Check to see if you have it set up for that item with 15% off.

 

If this is the case, you'll need to  turn  it off for future sales.

 

https://www.ebay.com.au/help/selling/listings/selling-buy-now/adding-best-offer-listing?id=4144&srsl...

 

harveymotorcycles
Community Member
In response to sandypebbles

on ‎26-02-2026 06:04 AM

Thank you, I did end up speaking with an agent, after I got through the AI wall. but they were very helpful angd glad I did. turned out to be an automatic discount I was not aware of.

0 Helpful

harveymotorcycles
Community Member
In response to *casey*

on ‎26-02-2026 06:07 AM

Yes, you are right. I have not come across this in my 3 year eBay career. Maybe ask first before discounting my stock? Not sure but I don't think I approved it but I may have.