Hi everyone,

I recently had a return case where the buyer claimed the item was not as described and requested a refund. I accepted the return, but the item was sent back incomplete.

The original sale was for Apple AirPods (3rd generation), and the listing also included a Bellroy navy leather case valued at $55 AUD as part of the package. However, the returned item did not include this accessory.

The buyer also made claims about the item’s condition that do not align with how the item was sent. I believe the buyer may be overusing the “item not as described” policy to return the item after use or due to a change of mind, rather than because of a genuine issue.

Despite this, eBay has already refunded the buyer. I have submitted an appeal and am now waiting for a response.

I would appreciate any advice from experienced sellers on how eBay typically handles incomplete returns like this and whether there is any chance of recovering the loss under seller protection.

Any guidance or similar experiences would be greatly appreciated. Thank you.