Thank you for the clarification.

I was able to locate the option to enter my bank details manually, which I have now used instead (only asking for your account number and BSB number).

However, I do want to provide some feedback on the Trustly flow for the security team’s consideration. Even though Trustly may be a legitimate service, the current user experience is quite concerning from a fraud-prevention standpoint.

In my case, my bank (Suncorp) was listed, and naturally I selected it. This then led to a login-style screen requesting my internet banking customer ID, password, and security token. From a user perspective, this closely resembles a standard banking login, which could easily lead less cautious users to enter their full banking credentials.

I did not proceed with that option, but I believe this flow could unintentionally expose users to phishing risk or confusion, even if the underlying service is legitimate.

It may be worth reviewing how clearly the manual bank entry option is presented and whether the Trustly login flow can be better distinguished from actual bank authentication pages.

Thanks again for your help.

Kind regards,