How do you do that?  I looked up the notes and it said they never remove unless it's abusive can I email or ring someone?

Mine was removed through email contact, though most will say they've only had success by ringing and talking to the right person (some follow a canned script, apparently - when I first sent the email to request removal, 24 hours later I was really impatient about not getting a response, so I went to live chat. The guy I spoke to insisted there was no way the neg could be removed. I left the chat quite abruptly, then not long after he had messaged me directly with the process to apply for removal! But not long after the I received a reply to my first email telling me the neg was removed successfully).

I'd start with an email, anyway - I think it's better to email Trust & Safety directly rather than general customer support.