Need help uploading 2 documents.

inozsilver
Community Member

My account has been suspended.  Ebay have requested proof of identity.  Have spent the last 2 hours trying to upload these two documents.


 


Step 1.  We accept files in .gif, .jpg, .png format. The size of each file cannot be more than 2MB.


 


OK! Both files are Jpeg and combined total about 1.5mb.  I then select "Proof of Identity"  All good.


Next step.  Comments up to 1500 characters. (MANDATORY).


 


Ok, I wrote a few comments in the box provided.


Probably about 200 words because that is all I could think of.


 


I am all ready and click "Upload"


 


So that I can continue onto step2.


 


When I click the upload button files dissappear and no knowledge if it has been uploaded successully or not.


 


Finally, there is no step 2.


 


I kid you not.


 


No where is there a button to continue to step 2.


 


Any ideas would be greatly appreciated.