Yes, it was all submitted correctly, both weight and size.  It had been weighed by their local agent.  It was the last of many consignments,  (I realises this has no bearing in reality) but assuming consignments are occasionally scanned - logic would indicate there was something gone wrong. I suggested that in transit (possibly through many hands) it had been put on a palletised (they say no record of this).  I suggested that maybe some one had "piggy backed" an item on my consignment  (May be the person who when my consignment went through their calibrating machine ???)  They give no reply to this suggestion.

The main concern is that they have failed in their "Duty to act Fairly" and have run and hid under their contract. " Duty to act fairly" would mean that they would give description of the the consignment that they scanned and maybe even a picture to backup their assertions - they have failed to do this (even in this easy digital world of Iphones and any mobile that can take a picture).  The consignment was a plywood box nailed together.  The dimensions could not have changed by itself.  Yes there must be an error but they refuse "to act fairly" and this is why I am saying be very cautious of using E-go.com.au.  Sellers take pictures of items being sent,  get their agent to confirm size and weight, have it signed off and dated - but I do not think this would do any good when the "Recalibrate the consignment.

BEWARE of E-Go