Hey darl, I also use C&S and the way I see it is that you have two choices.   A) depending on the price and what sort of store you have and the money involved.. You could simply refund the item in order to maintain good customer service.   B) You can inform the customer that A/P Shows the item has been delivered and for her to check or call her local post office(s) given that you give her the tracking information.. (all she has to do is call Australia post with the tracking number and they can tell you/her straight away where it is)............... and than leave it at that. Paypal will protect you as long as you have proof you sent it from C/S. However they will not protect you if the item was sent to the wrong address... (Some people have a different ebay address and paypal address) Make sure you sent it to the paypal address.   Hope this has helped.

If you use C&S doesn't their PayPal address automatically generate when you prepare the order on the C&S website? It's always given me their PayPal address as far as I'm aware.