PAYPAL ,ITEM RETURNED NOT AS SENT

HI


JUST HAD A SITUATION WHERE I SOLD AN ITEM ON EBAY WHICH WAS PAYED VIA PAYPAL


PURCHASER WANTED A 50% DISCOUNT ON THE ITEM AS HE SAID HE COULDNT AFFORD IT(ITEM WAS A BUY IT NOW ONLY LISTING)


WE NEVER OFFERED A DISCOUNT.HE PURCHASED THE ITEM THEN UPON RECEIVING IT SAID IT WAS FAULTY


WE ASKED FOR THE ITEM TO BE RETURNED SO WE CAN INSPECT IT AND IF THERE WAS AN DAMAGE DURING TRANSPORT ETC WE WOULD REFUND ,HE REFUSED AND OPENED A PAYPAL DISPUTE REQUESTING 1/2 THE MONEY BE RETURNED 


WE DECLINED AS WE KNEW THE ITEM WAS GOOD,WHY WOULD YOU WANT A FAULTY ITEM ?


WE RECEIVED THE ITEM BACK(WAS A SET OF INSTRUMENT GUAGES ) BUT HE HAD STOLEN THE GUAGES AND SENT ONLY THE HOUSING BACK


WE IMMEDIATELY INFORMED PAYPAL WHO SAID TO GET A PHOTO AND A LETTER FROM A REGISTERED WORKSHOP STATING CONDITION OF RETURNED ITEM WHICH WE DID AND SENT THEM TO PAYPAL(THEY REPLIED THEY HAD RECIEVED THE INFO


TODAY PAYPAL SENT AN EMAIL CASE CLOSED IN FAVOUR OF BUYER(WHO STOLE THE GUAGES)


THEY SAID WE CAN FILE A DISPUTE IF ITEM WAS NOT RETURNED AS DESCRIBED....THEY ALREADY HAVE THIS INFO ...DONT THEY READ IT .....WHY REFUND THE PURCHASER AND THEN ASK IF ITEM NOT RETURNED AS SENT FILE A CLAIM ESPECIA;LLY WHEN I HAVE CALLED AND EMAILED REGARDING THE CLAIM PREVIOUSLY


THIS IS THE REASON I HATE PAYMENT GOING THRU PAYPAL,IT ALLOWS LOW LIFE TO MAKE FALSE CLAIMS / STAEL ITEMS AND GET AWAY WITH IT


ACTIONS LIKE THIS WILL FORCE PEOPLE TO HAVE LOCAL PICK UP ONLY ON THEIR ITEM SO AS NOT TO HAVE TO DEAL; WITH PAYPAL WHO ARE GEARED ONLY TOWARD THE BUYER


I HOPE THIS DOESNT HAPPEN TO ANYONE ELSE


WILL LET YOU KNOW WHAT THE OUTCOME IS BY 2 JUNE 2013


REGARDS