super nova post 1

How can PP determine who is telling the truth?

pj post 21

I hope nobody would expect Paypal to take the word of one party or the other,

Well they did take the buyers word as truth even though the seller supplied pictures of the empty cases as per the OP with verification from a third party ( a registered workshop ) as paypal asked

"WE RECEIVED THE ITEM BACK(WAS A SET OF INSTRUMENT GUAGES ) BUT HE HAD STOLEN THE GUAGES AND SENT ONLY THE HOUSING BACK

WE IMMEDIATELY INFORMED PAYPAL WHO SAID TO GET A PHOTO AND A LETTER FROM A REGISTERED WORKSHOP STATING CONDITION OF RETURNED ITEM WHICH WE DID AND SENT THEM TO PAYPAL(THEY REPLIED THEY HAD RECIEVED THE INFO

TODAY PAYPAL SENT AN EMAIL CASE CLOSED IN FAVOUR OF BUYER(WHO STOLE THE GUAGES)"

... PAYPAL  still took the word of the buyer and took the funds from the sellers account and repaid the buyer even though the seller had supplied supplementary 3rd party information.

In fact paypals customer ie. the seller has had to make a second complaint and waste more time.

In my opinion the outcome is a poor one for paypals customer ie. the seller.

Even though the seller has now been refunded I would still complain to the ombudsman re paypals obfuscated policies and poor customer service.

The whole process has cost the seller time. A less driven seller may have given up ( a course of action I think paypal banks on some sellers doing)

If affected sellers do not complain then do not expect paypals actions to be modified