Hi Joanne,

We always aim to provide a best in class customer experience and I’m very sorry to hear about your experience with that particular post office staff member.

We take complaints very seriously and it’s very important that we have the opportunity to investigate further and take necessary action. I do hope that a complaint was formally made when you called and that the issue has been resolved.

If you do have any further problems, then please don’t hesitate to contact us again on 13POST or via the link below.

http://auspo.st/17VvD1L

I hope that you enjoy the rest of your day.

Kind Regards,

Mel