I rang Customer Support over a week ago and my call started in the Philippines for Trust & Safety problem then when she said I would be automatically transferred to an Australian support officer I ended up speaking with a person who acts for the UK (not actually in the UK mind you, so then .... get this .... they said I was not speaking to anyone who could help, they couldn't even transfer my call, I had to re-phone a different Help number again. Once again, by the time I had listened to all the recorded messages, pressed buttons etc.. the new once off code given had already expired after 15 mins! An absolute joke of a company with absolutely no collective responsibility.