Just read all of the comments on this subject.

So how do you get the buyer to proove the item is not as described?

I have just endured a PP dispute (my first as a seller) with a new buyer who opened first a INR dispute with no communication to me & then after proof of postage from me, immediately opened a INAD dispute.

The buyer stated my item was damaged, smelly and not labelled.

I know for a fact I would never sell an item in that condition.

How can I get them to proove it?

Anyway - to keep the peace I agreed to the PP refund etc but on return the item has obviously to me ,been worn and sent back grotty, perfume stained and cigarette smelling

I'm mortified as I know they'll leave me negative feedback.

They have a feedback score of 1 - which was mine because they paid immediately.

Unfortunately, they have scammed us all and will get away with it.

I'm a very disillusioned seller now 😞