Hi, I sold 2 items on the weekend, both buyers have asked to cancel sale, I agreed and sent them a cancel transtaion, one has respondered by pressing the wrong button, saying that they decline my offer to cancel sale, ebay has now closed the case as denied, 

I contacted customer asking why ? they said they didnt know what they were doing and did it wrong and pressed the wrong thing,          (newbie )

What do i do now as they dont want item & I can not open another cancel sale request ?

thank heaps