Click on Customer support in the top RH corner and follow the prompts till you see call us and click on that and you will get a free call number and a code to enter.

Tell them what has happened and ask they view the messages and they will fix it for you and do the credit for the fees.

This is why it is best to open a non payer dispute and also you have no idea how many other sellers they have asked to cancel their purchase.

No matter how convincing the buyer sounds it is more than likley a lie to avoid a stirke