Yes, I agree....BongoUS should be avoided at all costs....I've usew them for several shipments and the boxes and goods have arrived very damaged. When they "repack" they just throw everyting into a flimsy box alsong with some wadding and ship it off. Everythig rolls around inside and there's little protection against damage. Their customer service is very weak too....I'd recommend looking elsewhere (which is what I'm looking for now!).