In regards to the AQUA beads, I think the important thing is that they are EXACTLY as photographed and described, so there can be no suprises for buyers. We've sold alot of these [I don't know why] perhaps the multi coloured crackle beads are hard to come buy and these are beads out of storage purchased some years ago now. In regards to serial feedback, ... she has more than a few neutrals ... there are negatives there as well [including for us] and if you read her positive feedbacks, there are also complaints in many of those as well, including for us again, which would mean low ratings for many sellers. For a score of only [83] her amount of negatives, neutrals and also negative comments in her posiive feedbacks appears extreme. Perhaps you've encountered worse.