Hi everyone,

I just received confirmation that eBay will not remove feedback left more than 60 days ago - is this correct?? I have not seen anything about the sort. For those who may wonder why there would even be a reason for this, I messaged a buyer more than 5 months ago asking if feedback left was a mistake, and they advised me that it was. eBay were unable to remove it even though in the message the buyer said it was an accident and they didn't mean to leave it. How is this fair? 

How about a package gets lost and reappears several 2 months later and an honest buyer says it just arrived and would be happy to revise feedback

This is the message (and confirmed on phone) I received from eBay:

"Hi XXX

As promised here is the follow up email regarding the feedback that was left by XXX. Unfortunately, we cannot take action on this feedback because its past 60 days.

The transaction period is considered to be 60 days from the end of the listing or 30 days from the date the Feedback was left, whichever is longer. If this happens again, I suggest you respond to the cause of the negative feedback. The feedback that was left by XXX  has to be reinstated as well because it doesn't fall within our feedback removal policy (WTF????)

Go to When eBay may remove or adjust Feedback: 
http://pages.ebay.com/help/policies/feedback-removal.html

I hope this helps.

Warm Regards,

XXX
ebay Customer Support