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@pinktoedannie wrote:

Your example is a bit confusing, however, you are wrong.    Businesses are not allowed to misinform customers.  They are also not allowed to have policies that contravene existing law.

 

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That is true, but the primary point I was trying to make in this thread is that the return policy on eBay is to note what your are prepared to offer buyers in addition to their consumer rights.

eBay's Listing Policy is that if you acept returns then you must accept returns for any reason, including change of mind. Just like eBay's listing policy is that you have to offer at least one safe payment method - none of these contravene any consumer laws, they are eBay policies. Therefore it is technically the same kind of contradiction of policies to say Returns Accepted (but not for change of mind) as it is to offer PayPal then in the description say Bank Deposit Only.

To further clarify, if you have access to the new global policy rules, when you select 'No Returns' as a policy, this note pops up:

Australian Consumers have legal rights to obtain a repair, replacement, or refund for goods purchased if they are faulty, not fit for purpose or don't match the description. Your returns policy applies to additional rights you offer such as returns for change of mind or incorrect choice.