Once more I am at my wits end, so Im turning here in the hope that someone may be able to help me.

I sold an item to a buyer in Germany. He has opened a not as described dispute.

I was alterted to the dispute via email and directed to the resolution centre, upon which I was directed to the case details on ebay.de. The point being that I do not speak, read, nor understand German.

I have written to ebay customer support twice about this. Twice I have received responses from a no.reply address written in GERMAN. When I finally received a response in english it was in form letter style and the sender had clearly not read my email nor understood my complaint.

I feel for my buyer. I want to respond to the case. I want to sort the matter out.

I do not wish to have the case escalated. I would be quite happy to refund the buyer in full. However I can do nothing until clear instructions are presented to me IN ENGLISH. The item was listed on ebay.au, in an ENGLISH speaking country. The title and description were also in ENGLISH.

I swear dealing with ebay is like rubbing a cheese grater against your face.