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16-08-2013 07:58 AM - edited 16-08-2013 08:01 AM
@soundsugly wrote:the dispute hasnt been escalated yet so unfortunately is still in the hands of ebay. paypal are much better at dispute resolution. guess i'll try calling them tomorrow.
The buyer has raised an ebay buyer protection policy dispute.. it will never be escalated to a "paypal dispute" although
ebay will instruct paypal to refund.
see the info on the link regarding the ebay buyer protection policy. The Op needs to convince ebay that the item was bought and sold
on ebay.au not listed on ebay germany....see the link below... By the way I disagree with what ebay has written on the link below. The salient point being the final value fees you were charged and what countries user agreement they were taken from.
I believe legally this designates on what site the sale took place...... The Op could be in for a bumpy ride
(part copy and pasted) and if ebay instruct paypal to take your money then so will the ombudsman be able to get it back from
paypal.... leaving paypal to argue the toss with ebay
http://sellercentre.ebay.co.uk/international-buyer-and-seller-protection-programmes
- eBay Buyer Protection in the US, UK and Germany
We offer special eBay Buyer Protection programmes in the US, UK and Germany. Buyers can open a buyer protection case directly with us. If buyer and seller don't find a resolution, the case is escalated. Our customer service reviews the case and makes a decision. If the buyer paid using PayPal, we also manage refunds and appeals for refunds.
If our eBay Buyer Protection team reaches a solution, PayPal Buyer Protection won’t handle any claims about that transaction. Similarly, if a buyer chooses to resolve a dispute directly through PayPal, our eBay Buyer Protection policy no longer applies.
Which buyer protection programme applies to you?
Our buyer protection programmes cover cases based on the site where the transaction takes place.
If you’ve chosen basic international selling and offer international postage, buyers can see and buy your items on the sites where you’ve chosen to post. In case of a dispute, the buyer protection programme from the site to which you posted your item applies. For example:
- If you offer postage to France in your listing and a buyer purchases your item on eBay.fr, the French buyer protection programme applies. To solve a dispute, your buyer and you can use our French Resolution Centre, called 'Gestionnaire de litiges'. Your buyer can also file a claim with PayPal to request reimbursement.
- When you sell to international buyers on eBay.com, buyers from countries such as Brazil and Russia see your listings through an optimised eBay experience. When buyers from the countries to which you’ve chosen to post purchase your items on eBay.com, our US buyer protection programme applies.
