Just thought I would also reply to Phorum Junkie about the non existent 'fragile' AP policy

I think it's a load of **bleep** to be honest - I know they always SAY they don;t have a fragile policy, but when you front up at the post office and hand your cash over to pay for the postage - what service are you guaranteed of getting ??  To me, it is like "Well, give us your $6.95, but we cannot guarantee it will get there in one piece, or get there at all !!"

This has happened to me many times and I have successfully lodged damaged item claims with Aust Post and have been refunded many times.  Even though they don't have a fragile policy, it should still be handled with adequate care IMO - you are paying for a service after all.  THings where we have wrapped things in bubble warp and cardboard, one item was squashed flat like a pancake, and yes we were reimbursed.

I think sometimes they tell everyone this to put them off of making a claim.  And there doesn't have to be tyre marks or whatever on it for your claim to be successful, as far as I am concerned , you are handing over your cash for A SERVICE and you are entitled to expect that your goods get from A to B in a reasonable condition.  If they cannot guarantee that, then they shouldn;t be taking our cash and agreeing to send our stuff

Sorry, but this just makes me so mad with AP, they treat our stuff like **bleep** and then think of every excuse under the sun not to reimburse us, but are still happy to take our money

GRRR !!!