The claim has been wrongly directed to the ebay buyer protection policy process which does not exist on ebay.com.au.

Use the customer support link to contact ebay up on the top right to complain to ebay and ask them why an ebay.com.au sale

between two ebay.com.au members was redirected to a foreign sites dispute process .

http://ocsnext.ebay.com.au/ocs/cusr?query=1470

At least the claim may be redirected to the correct au inad paypal process.....

I would make a claim with the financial service  ombudsman NOW citing that paypal has removed money or put money on hold

for a customer claim process that does not exist in Australia.... The more people that dob in paypal, ebay and their ignorant

ways the sooner that the FSO and ASIC can take action against them.

So in short you cannot take Ebay to the FOS you need to take the financial institution with the AFSL ( Australian financial

services licence number 304962). number  to the FOS and then let ebay and paypal argue the tossas to why an INAD claim

was redirected to the ebay buyer protection policy process.

Like I said at least then the INAD claim will be handled by the correct process as per ebay.com.au policy.........