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@crikey*mate wrote:

 

 

Your terms and conditions need a little work. For starters, Registered Post is no longer an option for parcels. There are breaches of Australian Consumer Law in both you postage and returns policies. Regardless of your terms and conditions, your policies can not conflict with ACL.

 

An item lost in the mail may not be your fault, but it is your responsibility, firstly for your own protection with PayPal. If you cannot provide a tracking number and proof of lodgement, PayPal will more than likely find in favour of the buyer. Also, if an item is lost, it is you that has to deal with Australia Post to find it or to receive compensation for it, they won't talk to your customer.

 

 

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If you don't mind me asking, which consumer laws do they breach? There's a couple that are often a bone of contention on eBay, but I'm not sure I see which ones breach consumer law. I know a store is obligated to accept a return / refund for a faulty or misdescribed item but not change of mind, and the OP's terms state as much. It is an eBay policy that you can't state you don't take responsibiity for lost mail, but there isn't a consumer law that states a seller is responsible - PayPal will make a seller responsible if they can't prove (to PayPal's satisfaction) they posted it, but if they can prove they posted it, no amount of blaming the seller, negs or threats etc can make them take responsibility for an item that wasn't delivered if they don't want to.

That being said, I do agree that those terms aren't the most buyer friendly around - ilovephillee, I think it is always better to focus on what you are prepared to do for customers than what you aren't; this is customer service, after all, so you don't want your T&Cs to be all about services you don't offer. 😉

In particular, your listings state that all measurements are approximate, but one of your terms is:

Please refer to measurements for sizing I will not except refunds based on the fact that it does not fit

so please be very sure that the sizing is correct

How can a buyer be sure the sizing is correct if the measurements are approximate?  

Those things aside, one of the best way to increase traffic is to increase stock variety, but as has been said, clothing is a competitive market - I sold clothing for a few years but am finding it quite difficult getting rid of the last remaining stock I have. I barely get any views on brand new designer clothing that retails for $300+ when priced under $50 with free post, but being able to convert a view to a sale is significantly more important that increasing views, and that means your listings need to give your buyers the confidence to purchase from you instead of the many other sellers who offer no questions asked return policies etc.