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@colic2bullsgirlore wrote:

 

The claim has been wrongly directed to the ebay buyer protection policy process which does not exist on ebay.com.au.

 

Use the customer support link to contact ebay up on the top right to complain to ebay and ask them why an ebay.com.au sale

 

between two ebay.com.au members was redirected to a foreign sites dispute process .

 

http://ocsnext.ebay.com.au/ocs/cusr?query=1470

 

At least the claim may be redirected to the correct au inad paypal process.....

 

I would make a claim with the financial service  ombudsman NOW citing that paypal has removed money or put money on hold

 

for a customer claim process that does not exist in Australia.... The more people that dob in paypal, ebay and their ignorant

 

ways the sooner that the FSO and ASIC can take action against them.

 

So in short you cannot take Ebay to the FOS you need to take the financial institution with the AFSL ( Australian financial

 

services licence number 304962). number  to the FOS and then let ebay and paypal argue the tossas to why an INAD claim

 

was redirected to the ebay buyer protection policy process.

 

Like I said at least then the INAD claim will be handled by the correct process as per ebay.com.au policy.........

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My guess is that the buyer was logged into ebay.com and not ebay.com.au when she made the purchase, which is why she has been able to make the claim via ebay.com.   Paypal Australia exclude ebay.com claims from their seller protection process.

Do you have overseas postage on your listings and have you signed the international selling  agreement (it basically authorises ebay to grab money from you if a buyer makes an ebay claim, not just a paypal one)?   If you haven't (but be warned you may well have done so if you listed overseas in the past), then that makes your case even stronger.  (But I'm not  a lawyer).  

I once asked paypal about this exact (then hypothetical) scenario, Australian buyer who buys on ebay.com site and then makes a claim via ebay not paypal.  I was assured that they would look at such buyers very carefully, but did not get any definite promises.

In my opinion this is a very important precedent, and you should do exactly as colic2bullsgirlore has suggested.  First complain to ebay.com.au, and then go straight to the ombudsman if that does not work.

Good luck, and please keep us updated.