I am a bit at a loss as what to do re our charimg buyer, this matter is in fact in the hands of the fair trading as stated in feedback. This person is without a doubt the worst we have encountered.

We have offered everything to this person well  beyond fair tradings expectation and still it goes on, must have gotten the fair trading ruling today and decided to lash out.

What reply would you suggest and what action  regarding revision would you take ? Or should we just cop it.

Thank you