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@thecatspjs wrote:

the immunity quoted only seems to appliy to the letter service including  I suppose when the postie carries a parcel to deliver it. 

 

The PIO did a review of the "discretionary" compensation and made some recommendations years ago, as it is one of the areas they receive most complaints about. 

 

it is worth a read as it provides interesting overview and commentary on AP reserved services and its commercial operations generally. Should come in google, or is probably buried on PIO website.

 

Unfortunately since that time we have seen further large strides towards user pay through the nose approach.

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it definitely says " n relation to the carriage of a letter or other article by means of the letter service."

so you are right there, because the parcel service is different, isn't it?

but interesting point about the parcels carried by the postman, as since the changeover, they now carry parcels up to 500g.....

I'm thinking that they would still be classified as parcel service rather than letter service, due to the cost - i.e. even though the carrier is the post man, the service agreed upon is still the parcel service.

BUT - even if that is for the letter service only, why the need for Registered Post? They are charging us for insurance that they will do their job, when it is legislated that they owe it anyway.????

This says to me that in order to keep costs down for us, they offer a no frills service, which comes with no guarantee that they will provide the service that we pay them to provide.

Wouldn't that legislation mean they had to supply me with a receipt that provided proof of lodgement?