@thecatspjs wrote:
In a recent Aust Post investigation over a missing parcel were compensation was paid, I believe that having advised Aust Post that a Do Not Safe Drop sticker was affixed to the parcel, contributed to being successful in gaining discretionary comensation, even though the parcel was tracked as delivered.
This sounds good. I am facing the same situation now (on my other account). Customer asking where item is, showed them that tracking says its been delivered.. but they are disputing this.. so we have both lodged complaints with Australia Post.
I also put the DNSD stickers on all parcels.
