Re: Australia Post - DO NOT SAFE DROP stickers

colic2bullsgirlore · ‎31-08-2013

it is Australia Post policy that a card should be left at all times when a parcel is safe dropped.

If Australia post is not meeting their commitment or ignoring you directives then complain to the

PIO

link to postal industry ombudsman report on safe dropping parcels review of the first year 2010

3.4 Of particular interest were the complaints we received from people who had tried without success to make

arrangements with Australia Post not to Safe Drop items at their address.

3.5In discussions with Australia Post at the start of the program, we were told that customers could choose

to ‘opt out’ of Safe Drop.

The procedure for doing this was not clear, but we assumed that a customer could contact Australia Post

using its customer contact number, or via their local delivery facility, and have their address identified as

unsuitable for Safe Drop.

3.6We have received complaints from people who tried to do this but were told it was not possible, andfrom

people who were told they could request items not be safe dropped at their property, but subsequently

received Safe Drop deliveries

.

3.7Complaint investigations carried out by us since the start of the program have clarified Australia Post’s

attitude to ‘opt out’ requests

We understand that there is no set process for an addressee to ‘opt out’ of Safe Drop but a sender can mark

an item do not Safe Drop’ a form label is provided for this purpose. An addressee who does not want parcels

safe dropped can try to make arrangements with the sender to that effect and ‘opt out’ in that way.

3.8 This however leaves an unmet need in relation to people who may have good reasons for not wanting

items safe dropped. It will not always be possible to ask a sender to mark an item ‘do not Safe Drop’ (which

assumes,as a starting point ,that an item is expected); and the sender may in any event fail to follow such an

instruction.

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