Ebay's non existent customer support

I have sent Ebay 8 emails in the past 3 months regarding a problem I am having with my items no longer being displayed in best match search results. I have not had a single response from Ebay to any of these 8 emails. Each time I submit my email, I get an automated reply thanking me for contacting Ebay and that somone will respond to me shortly. But they never do. Has anyone actually ever received a response from them???