I don't think Aus Post has done much in the way of staff training and there's been so many changes over the past few years. Maybe I should get my PO to write a How To Process Click & Send guide. They took a while to work out the last lot of changes but they all seem to know what to do now. I do have the parcels sorted and hand them over in batches though, this lot for lodgement, this lot as C&S Regular etc. I did have one lot of parcels ages ago with Sig on Delivery that were given an extra tracking number and I didn't realise until later so I uploaded the second number into eBay.