Hi teddy,

sorry to hear that you didn't manage to get anywhere with Ebay, as many people have noticed that they are seemingly doing much more for sellers these days.

And buyers opinions don't count for anything if they are based on lies that can be proven to be - by various means.

Also some buyers lie through their teetth when leaving stars and forget that appart from their opinion on item condition (even that's limited somewhat) all the rest isn't really opinion based, they are factual things as there are  trails of when things get posted, how much was the postage, how and in what manner one communicated, all in black & white - clear as a bell for Ebay to see.

That is why I said what I said before - they consider all parts in desicion weather to remove f/back, not just a comment in the f/back.

Just give them another go in the morning and see how you go.

Best of luck hon,

regards, JHS