We have been using Click & Send for several months now and what a dreadful interface it is.  The old Java version although clunky was very reliable and it worked quickly and efficiently.  I have used several online postal services in other countries and they win hands down over Click & Send.

Has anyone actually counted how many mouse clicks you now need to perform to create one label ?  Totally ludicrous ?

However that is not my main gripe here.  We use 500g and 3kg eBay satchels and recently we have noticed longer delivery times to interstate buyers for 3kg shipments.  Our goods are not classified as 'Dangerous' so can go by air, we sign the Aviation Authority on the label and lodge in a nearby red street Post box which is emptied daily.  Here are some delivery time frames:

Sydney - Perth 8 days

Sydney - Brisbane 10 days

Sydney - Townsville 12 days

The Australia Post website quotes:

Perth - 4-5 days

Brisbane - 3 days

Townsville - 3-4 days

Looking at the estimated delivery times against the actual delivery times I am now of the impression that Australia Post appears to be treating eBay satchels as 'Second Class Mail' and anything over 500g goes by truck.

Maybe this is the price we pay for receiving the miserly Click & Send discount ?

Our relationship with Australia Post could be winding down soon, we have contacted a national courier company who have quoted us superior delivery times to Australia Post, for less money and with better tracking facilities.

I would be interested to hear other sellers experiences and whether they are of the same opinion of ourselves.