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@ajarnjenny wrote:

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@phorum_junkie* wrote:

I send an invoice after three days with a note on asking them to contact me asap with details of their payment as I have been unable to trace it and an automatic unpaid item dispute is opened after 4 days if payment has not been received.

 

I also have on most of my listings that if buyers are not paying by Paypal within 4 days to let me know so I can exempt them from the automatic UPI dispute process.

 

I have very few non payers, most pay up before a dispute is even opened never mind closed and of the few that do i have not seen a particular trend for them to be newbies.

 

I am actually expecting to see an increase when I reopen next month looking at the number of threads about problems with the mobile app and daft, incomprehensible voucher schemes. i actually feel sorry for newbies who do not realise that they are using a defective app and give up when it all gets too difficult thus accruing strikes and ending up being blocked from using some of the best sellers.

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That is pretty much what I did. Asked if there was a problem and told her that the automated thing would open a non payer dispute and got a really agressive reply that she has seven days to pay and would pay when she was ready. Also a bit of rubbish about it being such a small payment and was I so desperate for $5.30 that I couldn't wait for it.

Not really the point, is it? 

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They have 8 days to pay - the 4 to open a dispute, then the 4 to close a dispute. Keep all their messages; you probably have grounds for the inevitable neg to be removed.

The value of the sale is irrelevant, it's the principle and holding buyers to their commitments.