Hi small-things-grow,

If you're having problems with your deliveries please rest assured we're here to help. Please give us a ring on 13 13 18, email us through our website here https://contactus.auspost.com.au/app/ask, or contact us on Facebook or Twitter so that we can work towards investigating your complaint 🙂

Furthermore, Street Posting Boxes (SPBs) have no ability to scan your parcels, as they are simply a box meant to make lodgement more convenient for you. Our website advises that your items can be posted in a red SPB, or if you require proof of posting (a lodgement scan) you can post them over the counter at our retail outlets.

I hope this clarifies the matter for you, please let us know if there is anything else you need.

Kind regards,

Nicki
Australia Post eBay Store Team Member