Most of our 15-20 packages we send out each day go as large letters. Occasionally a larger order goes by prepaid satchel or express.

We would get about 1 each week on average where the buyer claims it has not arrived. So probably under 1%. For the many millions of postal articles if the loss rate is as high as this then there must be a massive warehouse of dead letters somewhere. How can AP possibly offer a search on this?

But becasue we send by large letter and not over the counter (stamps and in the local red box) we have no recourse for a lost item claim again AP.

We just dealt with 2 today.

One had an old incorrect address (her problem really) but when she went to her old address the people there said nothing had arrived for her 10-days after mailing from Brisbane. She is a new buyer so we went easy on her. So we agreed to re-send her order to her new address while giving strong advice about maintaining her address details in eBay & PayPal.