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@21ladyluck wrote:

Buyer bought a puzzle from me. It's securely wrapped and put in a large envelope to keep the postage down.

 

So there is NO tracking unless the buyer wants to pay for a "signature", which they don't for low cost items.

 

I always take photos while at the post office of the buyers address and AP postage imprint.

 

Buyer emailed me she never got it. I sent her the photo showing it was sent and to check with the post office.

 

She said it was my fault as there was no tracking. That wouldn't have helped anyway as we all know. I explained why.

 

I said I was sorry but I'm not responsible and will not give a refund. After all, I have NO proof that she did not get it and simply wanted the money back. We all know there are some buyers like that.

 

So she's given me neg feedback unfairly. It's the first one I've gotten and I have over 1500 feedbacks.

 

How do I reply to her negative feedback to tell the truth about what happened ??

 

Pam

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oops - sent as a letter - you need to register this - (not SOD - this doesn't exist for letters) and again, as this is YOUR Seller protection, no customer is going to voluntarily pay for it, you need to remove that option. If the buyer paid by PayPal, that's all they need for Buyer Protection.

"I always take photos while at the post office of the buyers address and AP postage imprint."

This does not prove that you lodged or posted the item. It proves that you photographed the item whilst at the Post Office. It does not prove that you left the item there and handed it over to Aus Post for delivery.

For proof, you need a tracking number, you then need to ensure that the parcel's tracking number is scanned into Aus Post's system, i.e. "lodged" (it's not enough to just toss it into a post box as it may get lost/stolen before it is scanned)

It is your decision as to what postage service you use and charge for.

If you choose not to obtain tracking, then you need to reconcile yourself with the fact that sometimes parcels may go missing and there is not a thing that you can do about it,

Many sellers put 20c or so away from each sale to cover these kinds of events.