You are so right. Once you pay Australia Post, you can NOT remove the item. So those photos are valid proof.

In fact we have to take our photos at the counter in front of them.

And NO, we do not hold up the line. We pay first and then move to the side to take those few photos. The ladies there are kind enough to allow it since it does NOT disrupt anything.

And a big thank you to whoever suggested I check the buyers "feedback given". This buyer has put in negs for 2 other sellers this month for not receiving an item.

We will never know how many other sellers may have refunded the money to avoid a neg.

And her last email to me today said she will remove that neg if I give her a refund.

Some of you think I'm stupid for not refunding the money. Maybe I am. For me it's not about the money. It's about not giving in to feedback blackmail.

I've been doing business online and off for over 20 years and believe if you give in to this sort of thing, you're only encouraging it to happen to others. Blocking this person only stops them from doing it to me again. It does not stop them from doing it to others.

And yes, I have report this to eBay and PayPal. I don't know how they will handle it, but my conscience is clear, old fashioned as that might sound.

Pam